TERMS & POLICIES
Welcome to our Policies page. Below you’ll find important information about our store policies regarding shipping, returns, privacy, and terms of service. If you have any questions, feel free to contact us.
Shipping Policy
Chromatic Graphic provides shipping services throughout the contiguous United States.
Production & Processing Times
Production times vary depending on the product, quantity, material availability, artwork approval, and finishing requirements.
Estimated production and delivery times are provided on applicable product pages or in custom quotes. Production generally begins after payment is received and final artwork is approved, unless otherwise agreed in writing.
Production times and shipping transit times are separate. Delivery estimates are not guaranteed unless expressly confirmed in writing.
Shipping Costs
Free standard ground shipping is included with eligible products when specified on the product page or approved quote.
Additional charges may apply to expedited shipping, oversized products, special handling, remote destinations, or products that do not qualify for free shipping. Any applicable charges will be communicated before order confirmation.
Tracking & Delivery
Tracking information will be provided when available. Customers should inspect their packages promptly upon delivery and contact us if any damage, missing items, or order discrepancies are discovered.
Local Delivery, Pickup & Installation
Local delivery, pickup, and installation are not included unless specifically arranged and confirmed by Chromatic Graphic.
Return & Refund Policy
Custom & Personalized Products
Most Chromatic Graphic products are produced to order according to customer-selected specifications.
Custom-printed and personalized products are generally final sale and cannot be returned due to a change of mind, incorrect customer-selected specifications, or an unwanted design after final approval.
This policy does not exclude remedies available under applicable law for defective, damaged, or incorrectly supplied products.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, contains a verified production defect, or does not match the approved order specifications, please contact our customer service team.
We will review the issue and determine an appropriate resolution, which may include replacement, reprinting, repair where appropriate, or a refund.
Reporting a Problem
Please report visible shipping damage, missing items, or other order discrepancies within 3 calendar days of delivery whenever possible.
Email customerservice@chromaticgraphic.com and provide:
-
Your name, phone number, and order number
-
A description of the problem
-
Clear photographs showing the issue
-
Photographs of the packaging, if shipping damage occurred
Reporting within this timeframe helps us investigate shipping claims promptly. This requested reporting period does not limit any rights or remedies that cannot legally be excluded.
Artwork Approval & Customer-Supplied Files
Customers are responsible for reviewing and approving all artwork, spelling, dimensions, quantities, colors, and other order specifications before production.
Once final artwork is approved and production begins, changes or cancellations may not be possible.
Chromatic Graphic is not responsible for errors present in customer-approved artwork, except where caused by our own production error or another obligation imposed by applicable law.
If you have questions about your artwork or need assistance before approving your design, please contact our Design Lab at designlab@chromaticgraphic.com.
Returns & Replacements
Please do not return any product without prior authorization.
We may request additional photographs, supporting information, or return of the affected product before determining a resolution.
If an authorized return is required because of a verified production error or defective item, return instructions and applicable shipping arrangements will be provided.
Refund Processing
Approved refunds will be initiated to the original payment method, generally within 5–7 business days after the resolution is confirmed and any required inspection is completed.
The time required for the refund to appear in the customer's account depends on the payment provider or financial institution.
Customer Support
Email: customerservice@chromaticgraphic.com
Phone: 760-674-7934
We aim to respond to customer service inquiries within 1–2 business days.
Nothing in this policy limits rights or remedies provided by applicable consumer protection laws.
Privacy Policy
At Chromatic Graphic, we respect your privacy and are committed to handling your personal information responsibly.
We may collect contact details, order information, artwork files, shipping addresses, and information submitted through our website forms or customer service channels.
We use this information to process orders, prepare quotes, communicate with customers, provide support, and manage our business operations.
We work with third-party service providers that help us operate our website, process payments, fulfill orders, manage customer communications, and provide other business services.
Terms of Service
By using the Chromatic Graphic website or placing an order, you agree to the applicable product specifications, approved quotes, and policies presented during the ordering process.
Artwork & Intellectual Property
Customers must own or have permission to use all artwork, logos, trademarks, and other materials submitted for production.
Chromatic Graphic reserves the right to decline orders involving suspected copyright or trademark infringement or unlawful content.
Orders & Approvals
Customers are responsible for reviewing their order details and approving artwork before production. Changes or cancellations may not be possible once production begins.
Pricing & Payment
Prices, applicable charges, and payment requirements will be communicated through our website, checkout process, or approved custom quotes.
Production & Delivery
Production and delivery timelines are estimates unless otherwise expressly confirmed in writing. Delays may occur because of material availability, shipping disruptions, or other circumstances beyond our reasonable control.
Product Variations
Reasonable variations in printed colors and finished products may occur due to material characteristics, production methods, and differences between digital displays and printed output.
Returns & Customer Support
Returns, replacements, refunds, and order-related concerns are governed by our Return & Refund Policy and applicable law.
Nothing in these terms excludes consumer rights or remedies that cannot legally be limited.
Contact Us
For general inquiries, please email hello@chromaticgraphic.com.
For customer service, order concerns, or returns, contact customerservice@chromaticgraphic.com or call 760-674-7934.
For new orders and custom quotes, call 760-454-8760.