Mantente Atento a Nuestras Emocionantes Novedades !

Shipping Policy

​

We offer shipping across the United States.

​

• Processing Time: Orders are typically processed within 2–5 business days.

​

• Shipping Carriers: We primarily use USPS, UPS, and FedEx.

​

• Shipping Rates: Calculated at checkout based on weight and location.

​

• Tracking: You will receive an email with tracking information once your order ships.

​

If you need express shipping or special arrangements, please contact us before placing your order.

​

Return & Refund Policy

 

This return policy applies only to orders shipped within the United States.

​

At Chromatic Graphic, we take pride in delivering high-quality custom products and excellent service. Due to the personalized nature of many of our

 

items, we follow the return policy outlined below.

​

All Sales Are Final for Custom Orders

 

Custom-printed and personalized items are made specifically for you and cannot be returned or refunded, unless the item arrives damaged or

 

contains a confirmed production error.

​

Returns for Defective or Incorrect Items Only

 

We only accept returns or issue refunds in the following cases:

​

• The product is defective due to a production error

​

• The item was damaged during shipping

​

• The wrong product was sent

​

To be eligible for a return:

​

• Contact us at returns@chromaticgraphic.com within 3 calendar days of receiving your order

​

• Include your order number and clear photos showing the issue

​

• Ensure the item is unused, in its original packaging, and in new condition

​

• Ship the return within 7 days of our approval

​

What Is Not Eligible for Return

 

We do not accept returns for:

​

• Buyer’s remorse or change of mind

​

• Incorrect orders placed by the customer

​

• Approved designs (once approved, the sale is final)

​

• Print-on-demand items, unless defective or damaged

​

• Clearance or final sale items

​

• Damage caused by improper installation, use, or cleaning

​

Exchanges

 

If you receive a damaged or incorrect item, we will gladly replace it with the correct product.

​

Refund Processing

 

Refunds will be processed within 5–7 business days after receiving and inspecting the returned item.

Shipping fees are non-refundable unless the issue was due to our error.

​

How to Start a Return or Report an Issue

 

To request a return or report a problem, email us at customerservice@chromaticgraphic.com with:

​

• Your order number

​

• A brief explanation of the issue

​

• Clear photos of the item (if applicable)

​

We will respond within 1–2 business days to guide you through the next steps.

​

Privacy Policy

 

We are committed to protecting your privacy.

​

• Your information is used solely to process your orders and communicate with you.

​

• We do not sell, trade, or share your personal information with third parties, except those required to complete your transaction (e.g., payment processors, shipping services).

​

• All payments are processed through secure, encrypted systems.

​

For more details, feel free to review our complete Privacy Policy.

 

Terms of Service

​

By using our website and placing an order, you agree to the following:

​

• All designs submitted must be owned or authorized by you.

​

• We reserve the right to decline any order that violates copyright or trademark laws.

​

• Turnaround times are estimates and may vary during peak seasons or due to unforeseen delays.

​

• We are not responsible for errors in files submitted by the customer.

​

For specific questions, reach out to our support team before placing your order.

​

Contact Us

 

Chromatic can be contacted via email at hello@chromaticgraphic.com or via text message at 760-454-8760

​

​

​

​

Let us know if we can help clarify anything. Thank you for choosing us!